Five Social Media Trends You Should Know About

media replace’s Nakedi Phala went into ‘search mode’ to seek out out what’s occurring on social media as of late. 

By now, we’re certain you understand that social media is changing into an important a part of peoples’ lives. What had been initially meant to be platforms for staying in contact with household and pals is now changing into a playground for companies, manufacturers and organisations. 

However, let’s not shrink back from the subject at hand. Time to treatment your curiosity! 

Listed below are the newest social media tendencies you’ve been lacking out on: 

Chatbots are gaining momentum 

Chatbots are designed in a approach that matches nearly all social media platforms. However, what made these applied sciences achieve momentum?  Nicely, many companies and organisations have been working at a minimal stage as a consequence of lockdown rules. And so, some manufacturers opted to make use of the chatbot system, which is nice as a result of it’s out there 24 / 7  to reply and help present and potential purchasers — particularly concerning any often requested questions (FAQs) they might have.  For instance, Capitec financial institution launched its own chatbot system on WhatsApp throughout the midst of a stage 4 lockdown in 2020. Though some manufacturers had already been doing this, plainly it's now changing into a handy factor for all manufacturers.

Implementing chatbots permits shoppers to have their queries concerning services or products sorted with out having to name and even depart the consolation of their houses. 

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