ISG To Publish Two Studies Examining Contact Center Technology Providers

STAMFORD, Conn.--()--Data Providers Group (ISG) (Nasdaq: III), a number one international know-how analysis and advisory agency, has launched two analysis research analyzing suppliers of know-how instruments and providers for the contact middle business.

The examine outcomes will probably be printed in two complete ISG Supplier Lens™ studies—Contact Middle – Buyer Expertise Providers and Contact Middle as a Service—each to be issued in September. The studies will cowl a spread of know-how providers obtainable to assist contact facilities, together with buyer expertise providers and cloud-based contact-centers-as-a-service (CCaaS), which permit contact facilities to function effectively with distant employees.

Enterprise consumers will be capable to use data from the studies to judge their present vendor relationships, potential new engagements and obtainable choices, whereas ISG advisors use the data to suggest suppliers to the agency’s buy-side purchasers.

The brand new studies study know-how instruments and providers obtainable to the contact middle business as purchaser calls for have modified considerably over the previous 12 months, stated Jan Erik Aase, accomplice and international chief, ISG Supplier Lens Analysis. “With the rise of digital buyer engagement in the course of the pandemic, enterprises are actually eager to undertake superior applied sciences, finest practices and new working fashions to ship world-class experiences to their prospects via contact facilities,” he stated.

For the Contact Middle – Buyer Expertise Providers report, ISG has distributed surveys to greater than 70 know-how and repair suppliers. Working in collaboration with ISG’s international advisors,

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