San Diego Steps Up Cloud, Remote Support, IT service Management – GCN

San Diego steps up cloud, distant help, IT service administration
  • By Stephanie Kanowitz
  • Sep 20, 2021

The town of San Diego is starting an IT revamp with a brand new managed companies contract that focuses on knowledge facilities, cloud, help-desk help and a safety operations heart (SOC). The brand new contract, which the town signed with Zensar Applied sciences final month, replaces managed service supplier contracts from 2012 that reached the tip of their time period. As a result of know-how and new enterprise necessities had advanced considerably since then, the town noticed an opportunity to use classes realized from the earlier contracts and work with stakeholders to develop necessities for a brand new request for proposals for enterprise compute and office companies, San Diego CIO Jonathan Behnke mentioned. “The brand new RFP offered a chance to extend buyer satisfaction, enhance the IT companies redundancy and agility, cut back the town’s danger publicity, drive ongoing technical innovation -- and we actually have been trying to obtain the most effective companies for the most effective worth,” Behnke mentioned.

Particularly, his staff sought to extend help-desk self-services, higher help distant staff and cellular units, centralize IT companies administration and cloud use and modernize infrastructure as a approach to deal with the town’s increasing digital footprint. Since 2012 its help-desk calls have elevated by about 67% to 60,000 calls yearly; the variety of laptops, desktops and different units have grown by virtually 30% to 19,000 items; servers spiked 68% to about 1,300;

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