Seems that merely digitizing types will not be sufficient. aquatarkus/iStock/Getty Photos Plus
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This text is tailored from Power to the Public: The Promise of Public Interest Technology by Tara Dawson McGuinness and Hana Schank. © Princeton College Press 2021.
In 2005, the U.S. Citizenship and Immigration Service, the successor to the Immigration and Naturalization Service and the federal company accountable for inexperienced playing cards and citizenship purposes, started a challenge to digitize the nation’s immigration system. At that time the immigration system was largely paper-based: Certainly one of 94 totally different types can be turned in by candidates at one location after which mailed across the nation to totally different areas relying on kind sort. The purpose was to create a system referred to as ELIS (digital immigration system), named in a nod to Ellis Island.
Seven years into improvement, the primary design of the system—ELIS 1—was such a dysfunctional mess that USCIS was compelled to scrap it and begin once more. One other 4 years and a complete $1 billion later, the USCIS had managed to digitize simply two out of the 94 types.
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